English for Hotel Supervisory and Managerial Communication (Edisi Revisi)

Judul: English for
Hotel Supervisory and
Managerial Communication
Penulis: Sutanto Leo
Genre: non-fiksi, pendidikan
ISBN: 978-602-18753-4-6
Ukuran: 170 x 230 mm
Halaman: xvi + 326
Tahun Terbit: November 2013
(Cetakan revisi, September 2014)
(Cetakan ketiga, Februari 2015)

English for Hotel Supervisory and Managerial Communication has been issued by Dian Cipta publisher based on the previous book entitled English for Professional Hotel Communication published by Gramedia Pustama Utama. It has been republished due to the high demands of tourism schools, hotel schools and hotel industries on this book that had been printed five times (2003, 2004, 2009, 2011, 2012) by Gramedia.

This comprehensif book has been designed for hotel supervisory and managerial written and oral communication. It includes learning materials that:

• enable  learners to answer letters of inquiry; to reconfirm reservations, to write letters of apology; to answer letters about missing items; to write letters dealing with recruitment, employment, warning and termination, reminders of outstanding account, congratulations and appreciation, references, recommendations, and testimonials; to write memos, invitations, banqueting proposals and agreements; to design advertisements,  hotel questionnaire, hotel brochures and to write monthly reports, etc.
• to guide learners to practice conducting a job interview, delivering speeches, running a meeting, giving a briefing, organizing a presentation, etc.
• encourage learners to practice using the language in both written and spoken forms through self-study and help them improve their fluency and accuracy in using the language.

Daftar Isi
Unit 1 Part of Formal Letters
Unit 2 Replying to Inquiries
Unit 3 Confirming Reservations
Unit 4 Letters of Apology
Unit 5 Handling Letters about Missing Items
Unit 6 Reminders of Outstanding Account
Unit 7 Dealing with Recruitment
Unit 8 Employment Letters
Unit 9 Warning and Termination Letters
Unit 10 Congratulation and Appreciation Letters

Unit 11 References, Recomendations and Testimonials
Unit 12 Memo Writing
Unit 13 Writing and Replying to Invitations
Unit 14 Signs, Welcome Letters and Notices
Unit 15 Banqueting Proposals and Agreements
Unit 16 Corporate and Travel Agency Rates
Unit 17 Death Notices and Letters of Condolence
Unit 18 Delivering Speeches
Unit 19 Departmental Meeting
Unit 20 Morning Briefing

Unit 21 Organising a Presentation
Unit 22 Designing Hotel Advertisment
Unit 23 Constructing a Hotel Questionnaire
Unit 24 Creating Hotel Brochure
Unit 25 Training Agreements

Unit 26 Writing Monthly Reports


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Harga
Rp 100.000,- (belum termasuk ongkos kirim)

Pemesanan
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