English for Hotel Supervisory and Managerial Communication

Judul: English for
Hotel Supervisory and
Managerial Communication
Penulis: Sutanto Leo
ISBN: 978-602-18753-4-6
Tahun Terbit: November 2013
Ukuran: 170 x 230 mm
Halaman: xvi + 326

The aims of the course

English for Hotel Supervisory and Managerial Communication is a text book designed for hotel supervisory and managerial level communication such as supervisors, secretaries, assistant managers, and managers of hotel departments and upper semester or post intermediate to advance level of tourism students majoring in hotel administration, accommodation, food and beverage services to acquire greater fluency both in writing and speaking.
    This book, which requires about 60 contact hours (40 sessions x 90 minutes) aims:
a.    to practice and improve ability in writing hotel correspondence,
b.    to improve learners’ oral fluency in communication,
c.    to develop the knowledge, skills and understanding required by hotel employees or trainees to become professional supervisors, secretaries, assistant managers, and managers of hotels.

The objectives of  the course are

a.    to enable  learners to answer letters of inquiry; to reconfirm reservations, to write letters of apology; to answer letters about missing items; to write letters dealing with recruitment, employment, warning and termination, reminders of outstanding account, congratulations and appreciation, references, recommendations, and testimonials; to write memos, invitations, banqueting proposals and agreements; to design advertisements,  hotel questionnaire, hotel brochures and to write monthly reports, etc.
b.    to guide learners to practice conducting a job interview, delivering speeches, running a meeting, giving a briefing, organizing a presentation, etc.



Daftar Isi
Unit 1 Part of Formal Letters
Unit 2 Replying to Inquiries
Unit 3 Confirming Reservations
Unit 4 Letters of Apology
Unit 5 Handling Letters about Missing Items
Unit 6 Reminders of Outstanding Account
Unit 7 Dealing with Recruitment
Unit 8 Employment Letters
Unit 9 Warning and Termination Letters
Unit 10 Congratulation and Appreciation Letters

Unit 11 References, Recomendations and Testimonials
Unit 12 Memo Writing
Unit 13 Writing and Replying to Invitations
Unit 14 Signs, Welcome Letters and Notices
Unit 15 Banqueting Proposals and Agreements
Unit 16 Corporate and Travel Agency Rates
Unit 17 Death Notices and Letters of Condolence
Unit 18 Delivering Speeches
Unit 19 Departmental Meeting
Unit 20 Morning Briefing

Unit 21 Organising a Presentation
Unit 22 Designing Hotel Advertisment
Unit 23 Constructing a Hotel Questionnaire
Unit 24 Creating Hotel Brochure
Unit 25 Training Agreements

Unit 26 Writing Monthly Reports